Privacy Policy

Introduction

ArcticSignal AS ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

This policy applies to all users of our website and clients of our financial advisory services. By using our services, you consent to the data collection and use practices described in this Privacy Policy.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Financial information relevant to our advisory services
• Employment and income details
• Tax residency and citizenship information
• Investment preferences and risk tolerance
• Communication preferences
• Any other information you choose to provide in forms or communications

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for various purposes based on different legal grounds. How we use your information depends on the services you use and your preferences:

Service Provision

• Providing financial advisory services and consultations
• Developing personalised financial strategies and recommendations
• Managing client relationships and communications
• Processing payments and managing billing
• Responding to enquiries and providing customer support

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security
• Maintaining records as required by law
• Conducting due diligence and risk assessments

Business Operations

• Improving our website and services
• Analysing usage patterns and preferences
• Developing new products and services
• Marketing our services (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Consent: When you have given explicit consent for specific sharing
• Protection: To protect our rights, property, or safety, or that of our clients or others

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the nature of the data and the purpose for processing:

• Client Records: Maintained for 7 years after the end of our professional relationship, as required by Danish financial regulations
• Marketing Data: Retained until you withdraw consent or we determine it's no longer needed
• Website Analytics: Typically retained for 26 months
• Communication Records: Retained for 3 years or as required for legal purposes

Your Rights

Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@arcticsignal.world or +45 39665086. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure backup and recovery procedures

International Data Transfers

As we serve clients globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes
• Your explicit consent for specific transfers

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

• Contract Performance: Processing necessary for the performance of our advisory services contract
• Legal Obligation: Processing required to comply with legal or regulatory obligations
• Legitimate Interest: Processing necessary for our legitimate business interests, balanced against your rights
• Consent: Processing based on your explicit consent, which you may withdraw at any time